I need an Ipod expert

AliceLover · #1 05-23-2007, 09:53 PM

So, I got my Ipod in 2005. Everything went great for about a year and a half. It was doing everything it was suppose to, updating itself with songs, ect. But last year our computer was getting ridiculously slow so we called Geek Sqaud. He said our hardrive was torched so he gave a us a new one. Which was great, internet came back to fast speeds ect.. But we couldn't get Itunes to work. Then as he was about to leave, songs started to load, but the songs loading were the songs on my old hard drive that were on WINDOWS MEDIA PLAYER and not the Itunes songs. So they all went in, my Ipod recognized the files and put them all in.....The Ipod now will not update itself. It won't add any new songs. I went to the Itunes website and tried all of their suggestions. I uninstalled and reinstalled Itunes ect. ect. I even put in the old version that came with the Ipod when I bought it. Also, after this happened, my mothers shuffle stopped responding to Itunes as well. I really do not know what to do and I am at the end of my rope with ITunes.

This seems to be a big problem because they have a message board on the trouble shoot site and no one seems to be able to fix this problem.....

Very sad...

So...I can't get Itunes to recognize my Ipod. It is recognized on Windows in the C drive as Jimmys Ipod, but not in Itunes...

JazmenFlowers · #2 05-24-2007, 08:34 AM

wow. that's a tough one and I wish I could help. since I use a Mac, I'm not too familiar with using an iPod with a Windows machine.

but, if it recognized songs in Windows Media Player, are there any songs in iTunes at all? this may be dumb on my part, but like I said, I don't know much about Windows and iTunes.

AliceLover · #3 05-24-2007, 02:32 PM

Quote:

Originally Posted by JazmenFlowers

wow. that's a tough one and I wish I could help. since I use a Mac, I'm not too familiar with using an iPod with a Windows machine.

but, if it recognized songs in Windows Media Player, are there any songs in iTunes at all? this may be dumb on my part, but like I said, I don't know much about Windows and iTunes.

It recognized only WMP songs and put them all into Itunes. It won't sync anything now...

I got rid of Itunes completely. I think I am going to the apple store tomorrow and see what they can do.

trackaghost · #4 05-24-2007, 04:51 PM

Have you tried holding the menu button and the centre button on the iPod down at the same time (for about 20 seconds I think) to reboot it?
The apple logo should come up on the screen when it has rebooted.

AliceLover · #5 05-24-2007, 05:27 PM

Quote:

Originally Posted by trackaghost

Have you tried holding the menu button and the centre button on the iPod down at the same time (for about 20 seconds I think) to reboot it?
The apple logo should come up on the screen when it has rebooted.

With ITunes open or not open? The Ipod works, it just won't get recognized in Itunes.

carrie721 · #6 05-24-2007, 05:30 PM

Quote:

Originally Posted by AliceLover

With ITunes open or not open? The Ipod works, it just won't get recognized in Itunes.

you have to do that when your ipod isn't plugged into the computer. doing it should reset your ipod, as sharon said.

AliceLover · #7 05-24-2007, 05:58 PM

Quote:

Originally Posted by carrie721

you have to do that when your ipod isn't plugged into the computer. doing it should reset your ipod, as sharon said.

So, if I turn it on and hold down the middle and down button for 20 seconds, it will erase all the music on the Ipod?

carrie721 · #8 05-24-2007, 06:04 PM

Quote:

Originally Posted by AliceLover

So, if I turn it on and hold down the middle and down button for 20 seconds, it will erase all the music on the Ipod?

it should. but as long as you've still got everything on your computer, you should be fine.

AliceLover · #9 05-24-2007, 06:08 PM

Quote:

Originally Posted by carrie721

it should. but as long as you've still got everything on your computer, you should be fine.

Thanks Carrie for the advice. I just don't think that its gunna work. I think it has to do more with the computer not being able to recognize the Ipod. Thank god I am getting a lab top soon....

carrie721 · #10 05-24-2007, 06:10 PM

Quote:

Originally Posted by AliceLover

Thanks Carrie for the advice. I just don't think that its gunna work. I think it has to do more with the computer not being able to recognize the Ipod. Thank god I am getting a lab top soon....

no problem. it may be worth a try, tho

especially since you said it's itunes that isn't recognizing it, while the computer reads it as jimmy's ipod. another option is to plug in your ipod and run the ipod updater software and choose "restore factory settings" (i think that's what it says).

AliceLover · #11 05-24-2007, 06:27 PM

Quote:

Originally Posted by carrie721

no problem. it may be worth a try, tho

especially since you said it's itunes that isn't recognizing it, while the computer reads it as jimmy's ipod. another option is to plug in your ipod and run the ipod updater software and choose "restore factory settings" (i think that's what it says).

I will definitely try it when I get home from work! Thanks so much!

Thats another great tip, thanks so much!

carrie721 · #12 05-24-2007, 06:34 PM

no prob jimmy. lemme know how it works out!

AliceLover · #13 05-24-2007, 07:01 PM

Quote:

Originally Posted by carrie721

no prob jimmy. lemme know how it works out!

Well, holding down the menu and center button did nothing. It did re-boot, but all the songs were still on there. I have to download Itunes again...

DeadliestPoison · #14 05-24-2007, 07:04 PM

Quote:

Originally Posted by AliceLover

So, if I turn it on and hold down the middle and down button for 20 seconds, it will erase all the music on the Ipod?

Sharon's idea is good, but it's not all you need to do.

Turn on the hold function, then turn it off.
Press the center and Menu buttons (separate fingers, ideally) for 5-10 seconds until the Apple logo comes up.

It won't erase your music. I've done this a few times before when my iPod freezes up on me, and everything's there when you come back. What it does is it resets the software loaded onto the iPod to fix any problems that might have happened due to usage, disconnecting the iPod prematurely, etc. Re-connect the iPod to your computer and see if it solved the problem.

Now if you reset your iPod to factory settings through iTunes, THAT will erase all your music. On the other hand, it should fix whatever problem(s) have arised. I'd say this route is the best to go.

Hopefully the problem gets worked out!

AliceLover · #15 05-24-2007, 07:24 PM

Quote:

Originally Posted by DeadliestPoison

Sharon's idea is good, but it's not all you need to do.

Turn on the hold function, then turn it off.
Press the center and Menu buttons (separate fingers, ideally) for 5-10 seconds until the Apple logo comes up.

It won't erase your music. I've done this a few times before when my iPod freezes up on me, and everything's there when you come back. What it does is it resets the software loaded onto the iPod to fix any problems that might have happened due to usage, disconnecting the iPod prematurely, etc. Re-connect the iPod to your computer and see if it solved the problem.

Now if you reset your iPod to factory settings through iTunes, THAT will erase all your music. On the other hand, it should fix whatever problem(s) have arised. I'd say this route is the best to go.

Hopefully the problem gets worked out!

Hey thanks for the advice...

I tried the first idea...still nothing is happening. Just continues to say "Do Not Disconnect"...although in the initial plug in something about autoplay came up and all my folders flew by.

Question, do you think if i cut all my music files from Itunes to another folder and then restore the settings, will the music still stay on my computer? I have windows media and all the files can be played on there too. How do I get to this option to restore to the factory settings??

thanks again!