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All our Lladró figurines come Brand New in their original box never taken out of the box, never displayed and in PERFECT CONDITION. (We guarantee no chips, cracks or defects)SHIPPINGWe ship all over the world. Orders to countries outside the EU may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. ships your package according to Incoterm Delivered Duty Unpaid (DDU). This means that we do not collect VAT, duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be. If you do incur any such additional charges they must be rendered in order for your package to clear customs. Please contact your local customs office for more information.Shipping with EMS, UPS, FedEx, ESP (Worldwide Economy) Delivery time 5-21 days depending on country of destination.We can guarantee that every item we ship arrives in excellent condition. Each marvellous piece is packed with extra care and double boxed.We receive deliveries twice a week from the Lladro factory and our aim to ship within 24 hours after payment received.PAYMENTWe accept Paypal and all major credit cards. TERMSWE ACCEPT RETURNS ONLY IF IT IS DAMAGED OR BROKEN. IN CASE YOU RECEIVED THE ITEM BROKEN PLEASE CONTACT US IMMEDIATELY TO ARRANGE THE RETURN AND REPLACEMENT We can guarantee that every item we ship arrives in excellent condition. Our mission is simple, to provide the very best. Please contact us if you have any questions. We will respond to all emails or calls via our online boutique -If you don’t find an item that you are looking for please ask us and we will do our very best to get it for you.To help you plan when to expect your order, you'll receive an e-mail when the order is shipped with the tracking number.
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