Tax Preparation question

[kak125]

So my hubby and I just had our taxes done and they taxed us for my 401k that was rolled over into a Safe Harbor IRA. Instead of getting money back we ended up owing $491. Is this correct? I had the lady at Jackson Hewitt call and double check and she said that was correct but everybody else I have talked to said they have rolled over their 401k's into IRA's and were not taxed for them. I dont get it.