My misadventures in Ebay

[Nicks Fan]

I have a had a bad experience with Ebay regarding A Stevie Nicks purchase I made.

Last October I bought a dvd with a collection of her various Tv Appearances and such on Ebay. I got it pretty quickly and was disapointed because the Dvd was littered with mistakes. The back insert had the listing of what was on the dvd but it was either not in order according to the Dvd menu, or the information such as correct airdates was wrong. I contacted the seller through ebay and he sent a repsonse that he isn't the one who made this dvd and that a friend is the one who has the dvd 's and makes them for him to sell on Ebay. He acknowledged the mistakes and offered to have it fixed and have a replacement one sent shortly. When all was said and done I finally got a replacement copy but once again it is littered with mistakes. For starters they fixed the innaccuracies on the Back Cover, but the DVD menu is still wrong. The problem is that he has the dates wrong and the title menu is wrong. For example when you load the dvd and select the first item which is supossed to be the 94 Lettermen appearance (according to the title under the image)it ends up being Jay Leno 98. I contacted him again and this is the response I got including the email I sent him.

Item: STEVIE NICKS VIDEO COLLECTION VOLUME 1 DVD - RARE (6443756201)
This message was sent after the listing closed.
sevenwonders81 is the winner.
Hello

I hate to be a pain ,but upon trying to watch the DVD it appears that once again the DVD is all full of mistakes. The back cover insert was fixed but he dvd menu is exactly the same. Normally I wouldn't care but since I did pay for the item I would like a copy that is mistake free.

Sorry to be a pain

Thank you

Matt

Dear Matt,

I'm afraid you are mistaken. The title menu was completely re-done according to our research. The one error we did find after we completed was that the Aresenio Hall was taped in 1991 (which is correct on the DVD jacket), but it says 1981 on the title menu. Unfortunately we are aware of this, but do to the man hours it takes to re-do this we were not willing to make that sacrifice for such a little error at this time, basically because you are the only complaint we have gotten on this throughout the entire process, even before it was re-done the first time. It seems that you are still unsatisfied, so what I am willing to do is if you return both DVDs that you have been sent to me I will fully refund your purchase and return postage. If this is what you would like to do please let me know. In the future I would advise you not to buy anything like this from anyone. We've had a great number of our customers tell us that we do the best job they've seen in bringing this footage together, and if you have such deep-rooted complaints for our product, I would hate to see your reaction for some of the stuff that is out there.

Thanks,
Matthew


I feel cheated and burned. I know he says he will gladly give me a refund, but that is not the point. I feel that that whoever is making these DVD'S is making faulty DVD's with mistakes ,but selling them anyway. I guess I learned my lesson.

Your thoughts?