Fleetwood Mac Fan Club and Presale FAQ

[Skylark]

FYI : I copied this to assist us in determining
what to do about joining the F Mac Fan Club:

#18. "Notice: Our log in names are being up-loaded
into the Ticketing Agencies Software to become your
Password at the Pre-Sales...therefore...there are...
NO REFUNDS or CANCELLATIONS in membership as
we can't take your password out of our system!"

Johnathan Todd
Director Fan Club
````````````````````````````````````````````
Our Pittsburgh friends say they got "terrible" seats!

[Mad4stevie]

Originally posted by mbr33
Hi Marty,

It was $59.95 for everyone initially, but there was some reports of a discount for AOL members in the early days. I am almost positive of this because people were ranting about it on Micks board. I do not have AOL, so perhaps someone who does may be able to fill us in on how that worked?

I joined on 3/4/03 for $59.95 and read that the price went up to $79.95 in the week prior to the first presale. It seems like I was one of the last to get the "special deal" LOL!

AOL members can join for $59.95 - they save $20 off the regular price. Still reduced - and probably will stay that way!!!

[glitter-fades]

Marty, thanks so much for hosting this! Just so people can compare what happened between the fan club and the public sale, here are posts taken from Mick's site (now delted). This thread was copied exactly as posted and nothing is deleted. The comments are overwhelmingly on the side of fan club being not as good as public sale. Here's how it looked on Mick's chat.
Oh, the last part shows how I tried to log in after taking a poll and it showed I was banned.

Author Topic: publc onsale better than fan presale (Read 196 times)
machead
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publc onsale better than fan presale
« on: Today at 8:30am » [Quote] Quote [Modify] Modify

what a scam this fan club pre-sale was! iwas able to pull section 120 during public sale for the washington show. previously during the fm presale [the supposed best 20%] i was only able to get sec.105! my friend tried for the pittsburg show and was able to get 3rd row from the stage! gee,i guess we were'nt able to access the general public seats as promised after all. duh!
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MastaCow
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Re: publc onsale better than fan presale
« Reply #1 on: Today at 8:47am » [Quote] Quote [Modify] Modify

Same with me, and it even took me 10 minutes to get through . I got better seats, Sec 100-rowQ, than I was offered in the Fan Club Pre-sale.

« Last Edit: Today at 8:48am by MastaCow » Logged
fleetln
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Re: publc onsale better than fan presale
« Reply #2 on: Today at 8:48am » [Quote] Quote [Modify] Modify

Public sale is alot better than pre-sale. I was going to join the club, but I didnt and decided to wait and I got a section 3 row S I am only about 18 rows from the stage. Your better off waiting.
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naugrad
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Re: publc onsale better than fan presale
« Reply #3 on: Today at 9:32am » [Quote] Quote [Modify] Modify

Have to agree with you. I got pretty good seats at Pitt. for the pre-sale (Igloo Club - Row D) but decided to try for better during the public sale. Ended up in Row F, Section 2. That should be row 6 dead center by my calculation. As my buddy Mick says "You can't always get what you want but if you try sometimes you just might find you get what you need." All's well that ends well I guess. Anybody want to buy some Igloo Club seats? <http://www.mickfleetwood.com/public_...mages/wink.gif>
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OK-LANDSLIDE
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Re: publc onsale better than fan presale
« Reply #4 on: Today at 9:38am » [Quote] Quote [Modify] Modify


Agree completely!! OKC pulled up 9th row floor within 5 minutes after sale started. Nothing in this section even offered in so called fan club sale. What a freaking joke the fan club was, not to mention idiot I was!! I DEMAND REFUND FROM THE MONEY GRUBBING *******!!!! OK-LANDSLIDE
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tinarap
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Re: publc onsale better than fan presale
« Reply #5 on: Today at 9:43am » [Quote] Quote [Modify] Modify

can knight please address this subject. how did the public get all our presale fanclub seats that we paid 60-80 bucks to secure . hoW IS THIS POSSIBLE THAT THIS HAPPENED.
this is all the proof we needed altho we already knew by the tickets that we already paid for .
this club should be ASHAMED OF THEM SELVES AND REFUND EVERYONE AND SHUT THE HECK DOWN. YOU PPL WHO HAVE THE SECOND PRE SALE " DONT FRET" LOL, JUST WAIT FOR THE PUBLIC SALE.! AND IF YOU DO GET GOOD presale tickets even better, thats just more proof of how incompetent that fanclub was with the first presale!!!!!!!! good luck to all of you!
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creedsteve
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Re: publc onsale better than fan presale
« Reply #6 on: Today at 9:44am » [Quote] Quote [Modify] Modify
I got on right away for oklahoma city 5th row! so much for wasting the 60.00!
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estranged4life
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Re: publc onsale better than fan presale
« Reply #7 on: Today at 9:47am » [Quote] Quote [Modify] Modify
on Today at 9:38am, OK-LANDSLIDE wrote:
Agree completely!! OKC pulled up 9th row floor within 5 minutes after sale started. Nothing in this section even offered in so called fan club sale. What a freaking joke the fan club was, not to mention idiot I was!! I DEMAND REFUND FROM THE MONEY GRUBBING *******!!!! OK-LANDSLIDE

Hey Tammy: I pulled up 10th row in FLR 3 and was going to purchase it but I maxed the time I had the ticket saved...
I did get FLR 5 Row A which I did purchase...Brian J.

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Re: publc onsale better than fan presale
« Reply #8 on: Today at 10:02am » [Quote] Quote [Modify] Modify

Yeah I pulled up floor seats for both Cleveland and Worcester. They did not pull up for the pre-sale. I did not get them however, they were still far back. I did get pretty good seats for the second Worcester show.

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Pattie <http://www.mickfleetwood.com/public_...ges/smiley.gif>
estranged4life
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Re: publc onsale better than fan presale
« Reply #9 on: Today at 10:07am » [Quote] Quote [Modify] Modify
on Today at 10:02am, WelshWitchPMD wrote:
Yeah I pulled up floor seats for both Cleveland and Worcester. They did not pull up for the pre-sale. I did not get them however, they were still far back. I did get pretty good seats for the second Worcester show.


That's great ya did better on the second show Pattie...I did better myself, But I wasnt planning on buying another ticket <http://www.mickfleetwood.com/public_...es/shocked.gif> But I was just too curious and had to check it out...I wished I wouldnt have maxed the 5 minute time limit on the FLR 3 Row J ticket though, But now Im in a FLR 5 Row A seat which will suit me just fine <http://www.mickfleetwood.com/public_...ges/smiley.gif>
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mbr33
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Re: publc onsale better than fan presale
« Reply #10 on: Today at 11:19am » [Quote] Quote [Modify] Modify

I pulled up some seats in venues that I cannot attend (too far from home, do not want to pay for airfare, hotel, meals, etc) and was not to surprised to find better seats available there than what were on sale for our presale. Hopefully the trend continues tomorrow for AC and then on MOnday for Philly.
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Re: publc onsale better than fan presale
« Reply #11 on: Today at 11:28am » [Quote] Quote [Modify] Modify

Hey Brian listen to this great one I pulled this morning. I later got offered 2 in FLR 5 Row A, so used to hitting button try again (start over whatever) I thought I hit continue and cancelled them out. What a dumbo I was on that one. Oh well wasn't meant to be, hope somebody descent got them and I am just afew rows behind them in FLR 5 anyway. But not do to fan club.

OK-LANDSLIDE <http://www.mickfleetwood.com/public_...ges/tongue.gif> <http://www.mickfleetwood.com/public_...ges/tongue.gif>
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Re:Public onsale better than fan presale
« Reply #12 on: Today at 11:40am » [Quote] Quote [Modify] Modify

on Today at 11:28am, OK-LANDSLIDE wrote:
Hey Brian listen to this great one I pulled this morning. I later got offered 2 in FLR 5 Row A, so used to hitting button try again (start over whatever) I thought I hit continue and cancelled them out. What a dumbo I was on that one. Oh well wasn't meant to be, hope somebody descent got them and I am just afew rows behind them in FLR 5 anyway. But not do to fan club. OK-LANDSLIDE <http://www.mickfleetwood.com/public_...ges/tongue.gif> <http://www.mickfleetwood.com/public_...ges/tongue.gif>
<http://www.mickfleetwood.com/public_...ges/smiley.gif> That's great Tammy. Ya could've been where I am now gonna sit...lol...But I could've been in the 10th row if I wouldnt have been busy not paying attention to the time <http://www.mickfleetwood.com/public_...mages/grin.gif>

Hey, I like Row A on FLR 5, Since FLR1-3 only have rows A-P which isn't much in the Ford Center's tiny floor area...Should be interesting to see how everything stagewise looks from that vantage point!!! Brian "Never for profit $$$$" J.
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Re: publc onsale better than fan presale
« Reply #13 on: Today at 11:46am » [Quote] Quote [Modify] Modify
SON OF A @#$#^%&%$#$$%!!!!!!!!!!!!!

I was online THE FRIGGING SECOND PITTSBURGH TICKETS WENT ON SALE FOR FAN CLUB MEMBERS AND I WOUND UP BACK IN SECTION 5 ROW W!!!!!!!!!!!!!!
Well, all involved in this sham....send me a fan club email and let me know how it feels down in H-E-L-L!

Stephanie
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Re: publc onsale better than fan presale
« Reply #14 on: Today at 3:59pm » [Quote] Quote [Modify] Modify

i'm right there with you all! i got better seats today (section 113 for the show in d.c.) than i did on thursday when the pre-sale happened. and the guy behind me in line got section 121 row d, which are actually better than mine.
i think we were all totally misled about which tickets would be available to us if we joined the fan club.
i'm so sorry that all of this happened . . . it kind of puts a damper on everything. this fan club pre-sale was just a total let-down.

~ lml
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I hope you don't think my post is a problem because Knight places a copyright logo on the message board. These comments are made in a public forum and are the property of the people who made them. I will certainly remove anything the authors ask to have removed, but I don't see how Mick's site people can claim any copyright. If you think it's necessary to remove this, I'll understand. It's just the only way I could illustrate the facts now that Knight has purged everything from Mick's site.

[Ghosty]

I am really glad I did not join! A fan club membership, and you don't even get a signed pictureof the band...

If you guys paid your fan club fee on your credit card, have you tried calling your credit card company to dispute the charge? I have done this before. It is pretty easy to do. They will ask what you have done to try and fix the situation, so it would be a good idea to email the fan club first (if you haven't already) to say you are unhappy about it and want a refund. Save a copy of that email that you can send to your credit card company, and let them know that the fan club is ignoring you and not replying at all to your complaints in that you did not get what you paid for. I don't see any problem with your credit card company fixing it for you and crediting your account. I did this when buying a mattress and I had signed a contract saying I could not get my money back - for any reason, but only a replacement if something was wrong with the mattress. Well, something was wrong with the mattress, but because of the crappy customer service I recieved, I refused to give them my business, and so instead of just getting a different mattress, my credit card company made sure I got a complete refund and so the mattress company had no choice but to come pick it up from my house and take it back, and give me my money back. And then the mattress company tried to get me to sign the paperwork when they picked it up and not refund me in full, but charging me for delivery, service, etc., and I wrote in my own note on the paperwork saying I was returning the mattress for a *full* refund and wrote down the amount, and how they gave me free shipping and delivery. And my credit card company backed me up all the way, and I got my refund in full.

So it's worth a try. Just make sure you have tried emailing the fan club once or twice aksing them to refund your money. And then you have that to tell the credit card company - that you tried to resolve the issue on your own, but the company is not responding to your complaints and questions.

Good luck!

[gldstwmn]

Hi Ledgies,
Just wanted to let you know that I was able to pull a 12th row seat in this morning's public sale for the Columbus show. Also, my password for the fanclub presale is suddenly not working. Go figure.

[gldstwmn]

If anyone's looking, I just pulled another 12 row.

[glitter-fades]

#18 REFUNDS- No, Not through the fan club

#28 I disagree with mbr33. You only get access to Mick's board if you never complain and did not ask for a refund of the fan club membership. I was not offered a refund after asking for it twice and I have been banned from the site even though they did not give me my money back. I will dispute the charge on my credit card, which shouldn't be a problem now that I'm banned from the site altogether.

[ThePenguin]

Unfortunately, I didn't have time to work on this FAQ this evening. If others do have the time and would like to help complete it, please pick a few questions and provide as much detail as you can in the answers. Please also try to write in as objective a manner as possible. mbr33 gave a good starting point on many questions. I will try to work on this more on Tuesday night. Thank you.

- Marty

[Spunky1]

I've been reading this board for a while and this is my first post. I felt led to respond because I was one of the taken and I'm happy to see that somebody--Marty--shows an interest in what has happened. What happened with the "fan club" presale is disgusting! The terminology in all of the fan club e-mails regarding the presale was vague and misleading. In the excitement of scoring a seat in the best 20% of the arena I went against my better judgement and joined the club so that I could participate in the presale. I paid $59.95 just a couple weeks ago and on the day of the presale I ended up with seats that will require the use of binoculars. I've got a high speed connection and not more than 30 seconds after quickly logging onto Ticketmaster at 12:00 PST (when the tix for my venue did go on sale), I was offered seats in the back of the arena. In a panic I clicked to purchase the tickets and have regretted it ever since! I contacted Ticketmaster about a refund and they told me they have no control, that I should contact the folks in charge of the presale. HA! I have e-mailed the Knight and sent him personal messages while he is online on that stinking chat board. Nothing, he replies to nothing!!! Many of my posts have been deleted but I haven't been banned, not yet! I think it's a real shame this has happened. I've read where some blame Mick but I would like to believe he is clueless. The fan club is wrong all the way around!!! If you're not a member, DON'T JOIN!! You get nothing but some videos of Mick--that's okay but we should get more as members of a fan club!! I've spent $60 for a lame fan club, $125 for awful seats to a Mac show, and $20 in service charges for that same show. I'm very happy to be seeing the show but expected to be seeing it without the assistance of binoculars!! Sorry so long....nice to be able to vent and know it won't be deleted.

Thanks!!!!

[gldstwmn]

Spunky,
If you want, you may call Ticketmaster, ask for customer service and explain to them what you were promised and tell them that you didn't get what you were promised. Make sure you ask for customer service, a supervisor is the only one who can approve the cancellation of your order. You must also wait until the public sale begins. I know this works because I did it. I also made it clear in a very calm way that if they didn't cancel my order that I would dispute the charges on my credit card. I had no problems with them. Sorry things didn't work out for you.

[glitter-fades]

Here is some of what I know from being on/banned at Mick's board. I also joined the fan club. I did not buy seats due to the inavailability of anything in the best 20% of floor/house.

1. Memberships began selling the week of Feb 10, 2003.
This is according to several people who said they kept
receipts and bought memberhips the first day/week.

2. Prices have varied. First advertised price was $59.99
Later it was raised to $79.99, but AOL members are still
supposed to get a $20 discount. CAN AN AOL MEMBER
VERIFY THIS?

3. You mention what is being advertised NOW on the fan club
sign up page. However, during the first month I don't think
that was the same advertisement. Does anyone else
remember when they changed it? During the first month of
the fan club the only tangible thing offered was the access
to seats as quoted in this post made by the fan club director.
This post was made about 3 weeks ago.

"I hope the Fan Club will get judged based on what it provides the fans during the tour. Not much it can offer at this moment, other than a discount to those of you who chose to come in early. I think most of you will be happy about our stellar ticket block which includes over 500 seats a concert starting in row #1 and moving through about row 25 in most venues. As for the song offer, I believe you can LISTEN free in the FREE videos coming on the free Fleetwood Mac site. The charge is an OPTION Warner Bros. Records - Not the band or the Fan Club - is OFFERING for those who want to OWN the songs BEFORE they get released on the record. WBR is doing a pretty cool thing by letting people SELECT what they want to OWN in a SINGLE format. They have requirements for paying other parties so a small charge for a song you can own sounds fair. It is a choice that some people will like. I hope this post is helpful." The Knight! on: Feb 26th, 2003, 10:40pm

4. According to a poll I conducted at Mick's site (now deleted,
but I saved all posts and can put them up here if nec.) LESS
THAN 10% got tickets in the best 20%. The poll results were
4 out of 60 got good seats according to those who responded
before the thread was pulled. Most people posted that the
only seats offered them, from the minute the sale began
and for hours throughout the day, were the very back of the
floor in the worst part of the highest priced seats. In my case,
looking for seats at the Staples Cntr., from the second the
sale began, I was offered 2nd level or last section of the floor
only. This went on for 2 hours. I was offered the same seats
in the same rows, over and over again.

5. I remember a post on Mick's board by the Knight, the fan club
director, which mentioned no exact number of seats but that
we would have access to front row. His post mentions
information related to questions 6, 8 & 9. Knight's post:

UPDATE: (3/1 10:58 AM Pacific Time)
"OK - Here's what we know. We should be announcing On-Sale dates, Venues and Concert Dates for the first leg on Monday, Maybe Tuesday AT THE LATEST. Club Presale should begin within 10 days. Public sales shortly thereafter. A few venues have sent notices to their season ticket holders or their e-lists announcing their venue's date and pre-sale info for VIP/season ticket holders. These presales are not related to our Club presale and do not impact our Club reserved ticket blocks. I can confirm that the Fan Club has FRONT ROW (FIRST ROW - ON THE FLOOR) seats in all Ticketmaster sales venues. Club also has about 600 seats in the best 20% of the house, on the floor, for most venues. Additionally, Club members may purchase from the general public stock before public sales begin."

This is what Knight said BEFORE the sale, not what actually happened. I'll start a new post and begin with what fans said actually happened or was truly available on the day of the sale.

[glitter-fades]

This is what really happened according to somebody who posted on Mick's board early the next morning the day after the sale. I copied it directly from Mick's board just before it was deleted. This person says they have connections at Ticketmaster and his post addresses issues in question numbers

4, 5, 7, 9, 11,

Posts: 1
FROM A PRO - NO TICKETS WERE RELEASED
« Reply #51 on: Today [3/14] at 2:01am »

"I stubbled upon this board from an email I received from the Fan Club and wanted to confirm that there were no more than 20 tickets available within the first 20 rows for any presale. I have been buying tickets for a large hotel chain for over 15 years, we do tons of promotions and give hundreds of tickets out to our clients weekly. I have purchase through Ticketmaster presales practically everyday, over 90% of the time I get seats within the first 5 rows released. I can also confirm the post someone made on this board that only 1 pair of row 1 seats were available for each venue, then 4 tickets in row 10, then a few in the row 20s. The bulk of tickets were in the rear floor sections and in bad lower level seats. A quite reliable connection we have at Ticketmaster said this is what they call a "top down" presale, its when they put the worst of the top price seats onsale first. These are typically the hardest seats for them to sell because people are usually only willing to pay $100+ for good seats, then they select the cheaper seats. If you check shows that have gone onsale you will always see the worst "best" seats are the ones that are left. Basically this was a scam from both the fan club and Ticketmaster, the fan club led us to believe that for $60 we can get first crack at good seats, and on Ticketmasters end they ensure the bad "best" seats get sold so they shows will for sure sell out come the public sale. The real front row seats will go onsale to the public on Monday but will get sold in less than 1 second. I have already contacted Visa, they have credited back my $60 and are investigating. If more of us complain then it will be pretty obvious that a scam took place and we should fairly easily get our money back. Again I have been doing this for over 15 years, I can confirm all of your suspicions."

[ThePenguin]

Originally posted by glitter-fades
2. Prices have varied. First advertised price was $59.99
Later it was raised to $79.99, but AOL members are still
supposed to get a $20 discount. CAN AN AOL MEMBER
VERIFY THIS?

Yes, please. If someone on AOL could please check this out it would be helpful.

- Marty

[SilverGirl]

hello all~
here is what it states on AOL:

**Fleetwood Mac

Category: Music : Pop/Rock

Join the official Fleetwood Mac Fan Club and get access to premium tickets, content and more.
Special offer for AOL Members NOW! **

the link takes you to the fanclub page, so it appears the discount is the same one that was "introductionally" given to everyone else.

this is taken from the "Artist of the Month" page. Hope this helps.
~april~(*

[anusha]

I have all of the fan club emails regarding the presale on my computer at home, so I can send them over, if anyone wants to add them to the FAQ somehow.

Also, I was wondering, shouldn't there be a question regarding the early start for a good number of the presales? We should document which shows started early, if we could. I'm in the process of getting a refund, so I'm trying to figure out when the Nassau Coliseum show went on sale.