Pre-Order Frustration with Warner Brothers - Page 10

Macfanforever · #**136** 10-03-2014, 03:31 PM

My story.I got an email last night stating that they are looking into my problem why I'm having issues reordering the CD set .

The problem was the order freezing up after hitting the button to precess the order and a credit card number area was highlighted red around my number.

I know I typed my number in right with all of the info on the card and its a new card I just got last Friday.

Atlease the site should let the person know whats wrong what they entered and let the person fix the entries right away.

A red highlighted crap with no explanation is a joke.

Lets see how long that will take.I will just move on with PayPal If I dont hear from them quick like.

PenguinHead · #**137** 10-03-2014, 04:01 PM

I still don't understand this issue. For many years I've been purchasing music online; from Amazon and other sites. It's always been the same easy process. I usually use my debit card more frequently than a credit card.

The seller typically has no reason to know the status of my bank account.

If, for example, I was using a debit card and didn't have the money in the bank, one or two things might happen: the bank would have stopped the transaction, or I would have suffered an overdraft fee.

With regard to a credit card, I'm essentially using borrowed money to pay for the product. Unless my credit card was frozen or exceeded its limit, there is no reason for transaction not to take place.

So what is the legitimate reason for a pre-authorization process? It just confuses, frustrates and drives away customers. Why is Warner Brother, unlike any other online business, have this unnecessary process in place?

Macfanforever · #**138** 10-03-2014, 04:56 PM

Quote:

Originally Posted by PenguinHead

I still don't understand this issue. For many years I've been purchasing music online; from Amazon and other sites. It's always been the same easy process. I usually use my debit card more frequently than a credit card.

The seller typically has no reason to know the status of my bank account.

If, for example, I was using a debit card and didn't have the money in the bank, one or two things might happen: the bank would have stopped the transaction, or I would have suffered an overdraft fee.

With regard to a credit card, I'm essentially using borrowed money to pay for the product. Unless my credit card was frozen or exceeded its limit, there is no reason for transaction not to take place.

So what is the legitimate reason for a pre-authorization process? It just confuses, frustrates and drives away customers. Why is Warner Brother, unlike any other online business, have this unnecessary process in place?

Thats a good question.

In order to by music from them.They make it like applying for a freaking mortgage or car loan.

Quoted from Warner Music stores help center.

What forms of payment do you accept?

We accept PayPal, Visa, MasterCard, American Express, and Discover. We are not accepting cash, checks or money orders at this time. In most cases, your credit card will not be charged until your order actually ships. If you are paying with PayPal, you will be charged at the time of purchase.

Once your order is placed, our system checks with your credit card company to confirm funds are available, this is an authorization only, not a charge. Authorizations will be removed in approximately 3-5 days depending on your financial institution. You will only be charged once your order ships

If you use a debit card to pay for your order, please keep in mind that most items are billed when shipped and funds must be available in your account at that time.

We are very sorry but we do not accept Visa or American Express Gift cards.

Quote.

Its beyond me why they can't take US Post Office money orders.

studyinscarlet · #**139** 10-03-2014, 05:00 PM

And they would debit and credit the amount every week. So, you never really knew when they were going to test your account. It was maddening.

studyinscarlet · #**140** 10-03-2014, 05:06 PM

Quote:

Originally Posted by tothegypsy

Their system is quite interesting. I currently don't have enough funds in my account for the bundle I ordered, and I also don't have overdraft protection. However, their authorization has expired, and they appear to have sent the bundle via UPS anyway.

The charge on my bank account is predated for the 5th.

Well, at least I'll have the money in there by then, but wth?

laurarox · #**141** 10-03-2014, 06:32 PM

I can't get past the check out. I've posted all my credit card info then it won't go to the nnext page. So I either didn't order any or I ordered about 14.

Macfanforever · #**142** 10-03-2014, 06:48 PM

Quote:

Originally Posted by laurarox

I can't get past the check out. I've posted all my credit card info then it won't go to the nnext page. So I either didn't order any or I ordered about 14.

OK .You are having the same problem I'm having.Let them know that you are having problems too.

My order is still in my basket.

jkmaletic · #**143** 10-03-2014, 06:57 PM

I'll believe it when I see it, but my tracking from UPS says my 2 packages (cd and litho I presume) were delivered by post office today to my home. I haven't left work yet, but hopefully they'll be in my mailbox when I get home. That would be a true miracle coming from the post office.

So sorry for all you guys having issues. So frustrating when that kind of stuff happens.

michelej1 · #**144** 10-03-2014, 07:15 PM

I haven't received the vinyl, but I got the CD in the mail (it's ridiculous to open. You have to practically tear it to pull out the flap on one side, but if you don't open the flap you can't push out the booklet from the other end) and the lithograph in a tube, today.

Michele

vivfox · #**145** 10-03-2014, 07:33 PM

Quote:

Originally Posted by michelej1

I haven't received the vinyl, but I got the CD in the mail (it's ridiculous to open. You have to practically tear it to pull out the flap on one side, but if you don't open the flap you can't push out the booklet from the other end) and the lithograph in a tube, today.

How bizarre that your vinyl has not arrived yet. My UPS tracking says my CD's are in the station right near Skip's house so I figure they'll get here Monday or Tuesday. When you say booklet, do you mean the 54 page candid picture book?

michelej1 · #**146** 10-03-2014, 07:43 PM

Quote:

Originally Posted by vivfox

When you say booklet, do you mean the 54 page candid picture book?

Yes.

I ordered the vinyl at the same time too.

Michele

jkmaletic · #**147** 10-03-2014, 07:44 PM

Quote:

Originally Posted by michelej1

I haven't received the vinyl, but I got the CD in the mail (it's ridiculous to open. You have to practically tear it to pull out the flap on one side, but if you don't open the flap you can't push out the booklet from the other end) and the lithograph in a tube, today.

Michele

Got mine! Thanks for thr opening advice too. It was tight in there!