Pre-Order Frustration with Warner Brothers - Page 8

BlueDenimLamp · #**106** 09-30-2014, 06:59 PM

Quote:

Originally Posted by vivfox

Side one of my album has so many skips on it I wanted to throw it out the window.

Maybe it's the needle...

PenguinHead · #**107** 10-02-2014, 03:06 AM

This is insane!

I was extremely surprised I just got an email from Warner Brothers alerting me that the deluxe version/lithograph package, which I attempted to order three time, but had canceled three times ( I just gave up), was being mailed!

I still won't believe it until it's in my hands. I'll be a happy if it's true, but I'm still mad about how badly they handle transactions, leaving customers confused, with no clear communication on the status of orders, except for cancellations notices.

I was getting the free downloads, but conflicting messages. I didn't know what to think.

AnthonyMI · #**108** 10-02-2014, 08:48 AM

SO cancelled does not mean ACTUALLY cancelled? WHAT?

BigAl84 · #**109** 10-02-2014, 09:07 AM

I'm really glad that I used paypal for both the vinyl and deluxe litho package. It came out of my bank account only once and that was that! Never had an issue.

WB needs to figure out there system, sounds like a total disaster.

Macfanforever · #**110** 10-02-2014, 12:09 PM

I'm glad to see the CD is getting ready to go out for some off us.

Will after the BS that some of us went through with this collection.Today I emailed WM to let them know I had to get a new credit card due to the fraud I had last week.
My CC company put a block on my card last week due to some internet company breached my account.So WB and my other bills got block because of this so WM canceled my CD order and told my to order it again on their site.I had a new card UPS overnighted to me last Friday and got it activated and its OK.

I tried to reorder the CD set earlier tonight and it did not go through for some reason.I noticed in the credit card number section was framed with a red around it.and no explanation why.I know I typed my numbers,exp date and the 3 pass code. in correctly.

I wonder if they block me or ban me from the store.

They probably will send me a bill to pay for the vinyl.As of now it on the house.

I was thinking trying PayPal with them.As some of you used purchasing the collection.

I wait and see what they will say.

Macfanforever · #**111** 10-02-2014, 12:13 PM

Quote:

Originally Posted by BigAl84

I'm really glad that I used paypal for both the vinyl and deluxe litho package. It came out of my bank account only once and that was that! Never had an issue.

WB needs to figure out there system, sounds like a total disaster.

I got to try PP .Its been a long time since that I used PP. Do I have to put funds in my PP bank or they just send the charges to my credit card account.

Macfanforever · #**112** 10-02-2014, 12:23 PM

Quote:

Originally Posted by PenguinHead

This is insane!

I was extremely surprised I just got an email from Warner Brothers alerting me that the deluxe version/lithograph package, which I attempted to order three time, but had canceled three times ( I just gave up), was being mailed!

I still won't believe it until it's in my hands. I'll be a happy if it's true, but I'm still mad about how badly they handle transactions, leaving customers confused, with no clear communication on the status of orders, expect for cancellations notices.

I was getting the free downloads, but conflicting messages. I didn't know what to think.

I hope you get it.I have the vinyl here which is up in limbo with the charges.

So far I send them 3 emails yesterday through their customer service link as I was on the store webpage explaining my problems with my CC account was hit with fraud a week ago.

Meantime my problem is not really Warner's fault .If the aSSwipes did not fraud my CC account I would have no problem getting my collection from Warner Music.

I just wait.

BlueDenimLamp · #**113** 10-02-2014, 12:48 PM

Quote:

Originally Posted by Macfanforever

I got to try PP .Its been a long time since that I used PP. Do I have to put funds in my PP bank or they just send the charges to my credit card account.

You don't need to keep funds in PayPal just link your debit card to your PayPal. When you buy something using PayPal they will do an instant transfer.

NurseDJackson · #**114** 10-02-2014, 01:33 PM

In the next week or so I am drafting a letter outlining the problems that have happened to various customers and Stevie Nicks fans who have had problems with Warner Bros Store. I will happily give others a chance to provide input (specifically list your grievance) and/or sign the letter. I am demanding they stop this practice and will essentially threaten a lawsuit.

I am going to see Fleetwood Mac tonight and next week I will be running to regular stores to see if I can get a hold of a CD of 24 Karat...but I will be drafting a letter.

No one should have to anticipate these indignities, the most recent list of things happening to people alone is enraging, and they need to make their policies clear to potential customers. I for one did not consent to what they did to me/my credit card. And now people are getting vinyl that skips? People are having illegitimate charges on their cards? This is insane.

No amount of using PayPal or any other thing is going to stop this corporation from ****ing riding roughshod over the people keeping it open. If I were a lesser person I would just say **** that old bag millionaire Stevie Nicks! Only thing is that I know she has no idea these people do this to her fans.

Anyone wanna take it to her people? Liz? Karen? Etc...

sorcerer999 · #**115** 10-02-2014, 01:52 PM

Quote:

Originally Posted by NurseDJackson

And now people are getting vinyl that skips?

Judging from comments made from people (I think really VivFox is the only one with this issue...or at least the only comment I remember reading), I seriously believe this is due to old turntables with bad needles. I really don't think it's a manufacturer error.

I think this letter of yours is a GREAT IDEA, though.

Macfanforever · #**116** 10-02-2014, 02:12 PM

Quote:

Originally Posted by BlueDenimLamp

You don't need to keep funds in PayPal just link your debit card to your PayPal. When you buy something using PayPal they will do an instant transfer.

OK Thanks. I dont have a debit card but now remember what they do when I had eBay charges.Its been awhile doing PP.

I wish I payed attention and looked more at the payment options drop down box at Warner Music store.I did not know they take PP funds until reading the posts in this thread.

Macfanforever · #**117** 10-02-2014, 02:16 PM

I hope for darn sure that FM skips these album pre-sales with their new album when they do it .

But I doubt it.

Who needs the stress.

Macfanforever · #**118** 10-02-2014, 02:27 PM

Quote:

Originally Posted by sorcerer999

Judging from comments made from people (I think really VivFox is the only one with this issue...or at least the only comment I remember reading), I seriously believe this is due to old turntables with bad needles. I really don't think it's a manufacturer error.

I think this letter of yours is a GREAT IDEA, though.

I think these new LP's are not made good as our Rumours and Belladonna LP's.

Those engineers are probably long gone and retired.

Louie just mentioned that one of his disc's was warp due to the hot UPS truck.

Yes it could be a needle problem too .Good luck getting one at Radio Shack.

I wonder if they had these LP's pressed in China.I did not read the small print on the cover.

sorcerer999 · #**119** 10-02-2014, 02:41 PM

Quote:

Originally Posted by Macfanforever

I wonder if they had these LP's pressed in China.I did not read the small print on the cover.

The records were pressed (and shipped out) in Nashville at United Record Pressing, which has been around since the 1940's. Personally, my vinyl copy sounds flawless (but I have a great turntable and a brand new needle).

Any vinyl will warp if exposed to heat for a good amount of time. I think UPS would be the ones to blame for that one.

The only thing Warners should get flack for (besides this stupid pre-auth B.S.) is that some people didn't get liner notes in their copies...oh yeah, and the paper sleeves.

BlueLight · #**120** 10-02-2014, 02:51 PM

Quote:

Originally Posted by sorcerer999

The records were pressed (and shipped out) in Nashville at United Record Pressing, which has been around since the 1940's. Personally, my vinyl copy sounds flawless (but I have a great turntable and a brand new needle).

Any vinyl will warp if exposed to heat for a good amount of time. I think UPS would be the ones to blame for that one.

The only thing Warners should get flack for (besides this stupid pre-auth B.S.) is that some people didn't get liner notes in their copies...oh yeah, and the paper sleeves.

My vinyl copy sounds amazing! I only wish it came with some high-quality picture sleeves. But beggars can't be choosers.