Pre-Order Frustration with Warner Brothers - Page 6

Johnny Stew · #76 09-23-2014, 12:04 AM

Quote:

Originally Posted by Jondalar

When should we be getting our vinyls?

Sometime next week.

PenguinHead · #77 09-23-2014, 01:23 AM

I'm done with dealing with the Warner Brothers store. I pre-authorized then canceled their ass!

I went to my local music store Everyday Music, which has a huge separate store just dedicated to vinyl. They ordered the 24 Karat album for me. So simple and easy! I have to inquire if the CD store will have the deluxe version in stock. If not, they can order it for me.

It would have been nice to have the lithograph and photo booklet. But for now, I'll be happy with the other items, even though I don't, at the moment, have a record player. But I'll feel more connected with the music by having the vinyl album in hand.

AnthonyMI · #78 09-29-2014, 02:07 PM

I am filling out a form with the BEtter Business Bureau.

Not only was my order placed on Backorder despite ordering minutes after the preorder began, but they just cancelled my order even though I got through the last couple months without having any other issues with them preauthorizing my card. I guess my Chase Visa finally got sick of all the preauthorizations.

Just go to the BBB website and fill out a form for Warner Music

michelej1 · #79 09-29-2014, 02:09 PM

There didn't seem to be problems like this with IYD.

Michele

APerfectLie · #80 09-29-2014, 02:14 PM

Anyone else love the fact that you may get charged twice for a period of time? Got charged 107 again on the 25th and then another 67 on the 26th when they shipped the lithograph. Good thing I'm not a broken ass college student anymore and my bank account can stand loaning $70 to Warner brothers, but still this is obnoxious!

AnthonyMI · #81 09-29-2014, 02:15 PM

I did not get the backorder notice until last week. I ordered minutes after it went live!! ANd there are people on this site that ordered around the same time that are listening.

I have yet to receive any reply to my emails from Warner. I was sure to note that in my complaint to the BBB..

I hope if Fleetwood Mac is without a contract and shopping around for a record company they look elsewhere.

AnthonyMI · #82 09-29-2014, 02:18 PM

Quote:

Originally Posted by APerfectLie

Anyone else love the fact that you may get charged twice for a period of time? Got charged 107 again on the 25th and then another 67 on the 26th when they shipped the lithograph. Good thing I'm not a broken ass college student anymore and my bank account can stand loaning $70 to Warner brothers, but still this is obnoxious!

I think this is why credit cards are getting declined. I have a HUGE limit on my card. If WB is preauthorizing over and over at some point they may have authorized up to my limit. Maybe Chase or Visa only allows a certain number of those to be released at a time. It could be that WB is also not releasing the previous authorization before placing the new one.

Which makes no sense, if it was a good preauthorization the first time, why do they need to keep doing it over and over? ANd how is that "Secure" keeping my info on file like that? Shouldnt they destroy the credit card data at a certain point to keep it safe?

PenguinHead · #83 09-29-2014, 02:47 PM

Quote:

Originally Posted by AnthonyMI

I did not get the backorder notice until last week. I ordered minutes after it went live!! ANd there are people on this site that ordered around the same time that are listening.

I have yet to receive any reply to my emails from Warner. I was sure to note that in my complaint to the BBB..

I hope if Fleetwood Mac is without a contract and shopping around for a record company they look elsewhere.

I'm not happy for anyone dealing with Warner Brothers and their absurd consumer-unfriendly procedures, but I'm glad I am not alone in my disdain. I abandoned my efforts to contact or do business with them. Like you, I hope the band would kick their record company's ass out the door. There are many other companies that would treat them and their fan base with much more care.

My worst fear is that, as ****ed up as Warner Brothers are, that my three attempts to make a purchase will get fulfilled, and they bill and send me three orders. I assume that returning the orders and recouping my payments would turn into stressful and prolonged ordeal.

AnthonyMI · #84 09-29-2014, 02:57 PM

HA!!
I forwarded my BBB confirmation email to the Warner music email and I got a phone call from Warner in 10 minutes!!!!

I spoke with a guy who has been dealing with this pain in the butt and he also says the Paypal meathod is the best way to deal with this. BUT that did not help most of us who used a credit card.

I explained to him that the preauthorizations are mounting up and that is causing the declines.

However, there is not much he can do about that. I guess that is just how they work

I mentioned that I also purchased from Amazon and that I did not have the problem

I also told him that they should get this issue resolved in case Fleetwood Mac releases an album next year.

Good news though... he thinks it is selling well based on the number of people he has had impassioned emails from! I apologized on OUR behalf for us being a little bit crazy when it comes to Stevie.

KarmaContestant · #85 09-29-2014, 03:06 PM

Quote:

Originally Posted by PenguinHead

My worst fear is that, as ****ed up as Warner Brothers are, that my three attempts to make a purchase will get fulfilled, and they bill and send me three orders. I assume that returning the orders and recouping my payments would turn into stressful and prolonged ordeal.

Have no fear. If for some reason you should recieve all of your orders, they come with a return postage-paid label. Just open them up, sticker it, and send it back!

pryderi · #86 09-29-2014, 04:21 PM

Do you think one of the record stores will stock the cd package with the 2 extra songs ?

paleshadow · #87 09-29-2014, 06:46 PM

On Saturday I e-mailed WB to cancel two of the deluxe cd sets with photo books I pre-ordered on the first day they were available. Today I got a pleasant e-mail confirming the order was cancelled and I did see the funds were back in my account. Just now I got an e-mail that order was on back order and wouldn't ship for 30 days.

I did receive my LP today, so that's good, but I also ordered the deluxe CD bundle with the litho as part of the same order. Hopefully they won't screw that up.

Danielle · #88 09-29-2014, 07:19 PM

I've gotten the international shipping e-mail confirmation on the 26th but nothing on my credit card yet. Nothing!
I ordered everything on the very first day, it's very odd that I haven't been charged a cent yet and still got a shipping confirmation e-mail.

michelej1 · #89 09-29-2014, 07:32 PM

Quote:

Originally Posted by AnthonyMI

HA!!
I forwarded my BBB confirmation email to the Warner music email and I got a phone call from Warner in 10 minutes!!!!

I'm impressed that you got a phone call. That is more on the ball than I would have expected.

Michele

PenguinHead · #90 09-29-2014, 08:00 PM

Quote:

Originally Posted by pryderi

Do you think one of the record stores will stock the cd package with the 2 extra songs ?

Good question. I checked with my record store. Their only standing order is for the standard edition. I'm fine with that for now; I planned on getting both versions. I can wait a while before obtaining the deluxe version; it's only two songs, and I've already heard them.