Problem with purchased music from iTunes

[Lee]

I've never had this problem before, & I was just wondering if anyone here has had this problem. I purchased an album yesterday from the iTunes store. I downloaded it to my iPod & backed it up on a CR-W Disc. I then played it on my iPod. The first song was OK, but the second song played a minute & then skipped to the next song. The next song played OK. The next song played for two seconds & then skipped to the next song. I had this problem through the whole album. I thought maybe it was the iPod, so I played it from my computer & I got the same problem. I used a gift card & complained to Apple in an e-mail. I got a reponse saying they were sorry & refunding my gift card money (& as of this a.m. I didn't see it). I got no explanation on what happened or anything. So what I am to do, no longer purchase music from Apple? So I e-mailed back saying what gives, no explanation & think the problem is on your end. So their response is they are sorry, they'll check into it & try again in a few weeks? Huh? I want to buy music from iTunes now, not in two weeks. I'm just wondering if there is a problem there & they can't figure out how to resolve it.

Has anyone here had this problem, too?

Lee

[Macfanforever]

I hate Itunes.So many complaints about them.Sounds like you got corrupt mp3's.Or licencing of the music of that bad file..

[Lee]

Well, I don't understand it. I just downloaded one song, a $.69 just to see if it would work OK & it did. So was it just a fluke yesterday? I'm still afraid to download a whole album.

Lee

[iamnotafraid]

Vinyl was never this much trouble.

[Lee]

Originally Posted by iamnotafraid

Vinyl was never this much trouble.

True, but you can't play vinyl in the car which is where I listen to a lot of my music, going back & forth to work.

Lee

[Macfanforever]

Originally Posted by Lee

True, but you can't play vinyl in the car which is where I listen to a lot of my music, going back & forth to work.

Lee

I remember the old Caddy's had a record player in them.

[bucklind17]

Originally Posted by iamnotafraid

Vinyl was never this much trouble.

Well, you can't drop an MP3 and have it shatter at your feet. And you can't accidentally drop a needle on an MP3 and scratch the whole thing!

[Musicman408]

Sorry to hear about that. I've never really used iTunes, but just recently got an iTunes Gift Card. How did you go about activating the card and spending it?

Originally Posted by Lee

I've never had this problem before, & I was just wondering if anyone here has had this problem. I purchased an album yesterday from the iTunes store. I downloaded it to my iPod & backed it up on a CR-W Disc. I then played it on my iPod. The first song was OK, but the second song played a minute & then skipped to the next song. The next song played OK. The next song played for two seconds & then skipped to the next song. I had this problem through the whole album. I thought maybe it was the iPod, so I played it from my computer & I got the same problem. I used a gift card & complained to Apple in an e-mail. I got a reponse saying they were sorry & refunding my gift card money (& as of this a.m. I didn't see it). I got no explanation on what happened or anything. So what I am to do, no longer purchase music from Apple? So I e-mailed back saying what gives, no explanation & think the problem is on your end. So their response is they are sorry, they'll check into it & try again in a few weeks? Huh? I want to buy music from iTunes now, not in two weeks. I'm just wondering if there is a problem there & they can't figure out how to resolve it.

Has anyone here had this problem, too?

Lee

[Lee]

Originally Posted by Musicman408

Sorry to hear about that. I've never really used iTunes, but just recently got an iTunes Gift Card. How did you go about activating the card and spending it?

After you sign into iTunes, go to "Redeem" in the upper right corner. Put the numbers or letters or whatever is on the card in & hit the "redeem" button. The amount should appear up in the space by your sign-in name. Good luck! I hope you don't have the trouble as I did this past Sunday.

Lee

[bucklind17]

It sounds like it was a fluke. If they refunded your gift card, why not try to download the album again? The worst that will happen is it won't work and you can let them know.

I have been using iTunes for years, I purchase the majority of my music from them and they have a pretty good system set up for reporting issues with the files. It's the internet, occasionally something might not work but I wouldn't swear off using them forever because of one issue. I can say that in the thousands of songs I have purchased through them, I have an issue maybe twice and it was immediately rectified.