hello..I have to say something to this thread...I have done business with Barb on Ebay and from Enchanted Mirror and have been more than happy with the special attention she pays to each order! and any questions she has answered right away..Perhaps what your brother ordered you had to be custom made or ordered?? and perhaps Barb's supplier is behind on orders? Just pointing out that any or all of these things can and do happen..
I think the best thing would be is to have your brother contact her with his order number and let her clear things up for you..I am sure she will be happy to answer his inquiry...
Good Luck and now I will go back to lurkdom