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So the customer comes in and says "I need to carpet my f***ing house, the f***ing wife wants to put in a f***ing blue carpet, but I don't want any of that s**t." Then you have to tailor the response to the client. I tend to still tone it down but my manager is very good (?) at joining in swearing with the client. That may be alien to the Americans amongst us where everyone gets told to have a nice day even if you wish them dead. However, as Australian we don't quite do things that way, and find overly patronising service annoying. If I walk into a shop and someone calls me Sir, I will tell them not to.
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[SIGPIC][/SIGPIC]
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