Customer service

[priestofnothing]

Originally Posted by seeker007nmss

Here is a trick I have used several times when you get frustrated by phone companies Etc. After you been through the gauntlet, (Making sure you have meticulous notes and asking for everyone's name you came in contact with)and got no where, go to the companies main web site. Find the Board of directors page (Usually under investors area). Call the main number listed there (or sometimes under the jobs area) - NOT the customer service line or 800 number. Ask to speak with the VP of Public Realtions, or VP of operations. You will probally get their flunky, but explain your situation and say you have been everywhere they try to transfer you to. If they do transfer you, call RIGHT BACK and don't go away. (Remember to always remain calm and professional). They will solve it just to get rid of you. I did this a few times and the problems were solved immediately. They were more stunned by the fact I got to the higher ups. Don't be intimidated, what can they do? Fire you? Plus with the names on your list the Sh*T will run back down to them because their boss's,boss's,boss's boss had to deal with it! It really works! I recieved free car rentals, bills disappeared, ...etc

This is good advice and very true. At my job, the CEO's assistant sits two offices over from me, and I hear her take calls like this all the time. She goes straight to the location's General Manager and always gets the issue resolved for the customer. They pay attention when the orders come from the top.

[DestinyRules]

Originally Posted by DrummerDeanna

Oooh cell phone companies are the worst - I completely feel your pain. I went rounds and rounds with Verizon -and it was awful - they kept transfering me - but I'm pretty sure they were just hanging up on me I kept getting disconnected - and well literally 1 hour later I was in tears due to frustration and anger...I HATE dealing with customer service issues.

The worst one I had was Motorola. I took my cell phone to a service shop because of a relatively minor problem that I could have lived with and had the technician there said my phone had evidence of user damage, I would have left it alone. However, he sent it to Motorola to get it fixed. The idiots sent it back unfixed claiming damage. The tech sent it BACK to them saying it wasn't damaged and Motorola still refused to fix it, citing user damage.

I was on the phone with Motorola several times, talking to reps and supervisors and no one was budging. Finally, I ended up having my dad's partner (who technically owns all the phones since the account's under his name) send an affidavit that I did NOT abuse the phone and he had to get it notorised and we sent that whole package to Motorola. Finally, they sent me an identical version of the phone I sent them to replace the one I had before.

I was ready to contact the CEO, find out his home phone number, and call him every night at like 3 a.m. his time until I got what I wanted.

[DestinyRules]

Originally Posted by SuzeQuze

Don't worry about it. Everything will most likely be fine and you'll feel dumb for having worried for nothing.

I disagree. Send a notorised letter to the company and/or the credit agency telling them you made every effort to pay the bill in good faith. If the collection agencies come after you, tell them that, send them the letter, and tell them to leave you the hell alone.

If they still call even after you've told them to back off, tell them you will notify the authorities.

[skcin]

My payment finally posted to the account, says it's at zero dollars.

As a side note, I contacted my local "help" line via email regarding an incident where I paid $25 for express shipping & the item arrived late, but the company won't refund me money (actually, they've completely ignored me.)

So. The local help line doesn't call me for 2 months. OK, fine, I figure nobody can help me. Finally some lady calls (operator 120) & leaves a message to call her - of course she doesn't leave the number. I go online, locate the number & I return her call. They're only available Tuesdays from 11am -1 pm. Great. I call her back the next week. No answer. She calls me again the week after & leaves a message wanting to know if the problem is resolved - leaves no phone number. HUH? I dig out the number & call her right back and she says "I don't know what you're talking about." She has no record of my case. I get another message from her 2 weeks later scolding me for not calling her back.

Grrrrr. I email the help line & bitch. Another woman (operator 129) contacts me & is very helpful. She's working with me to get my money back. I swear to you, 2 weeks later, operator 120 calls me & leaves a message scolding me again. I about flipped out. I called her right back - she was on the other line. I refuse to hang up, I tell them I'll hold. Finally nice helpful operator 129 gets on the phone & tells me she'll take care of crazy operator 120.

I contact you to help me because of poor customer service and you give me...poor customer service? Good God. Anyhoo - www.canvasprinters.com is the company screwing me, so beware.