Your opinion needed

[GypsyBlueEyes]

You should definitely discuss this with the doctor immediately. He/she should be made aware of how the receptionist handled the situation so that it doesn't happen to someone else. Not having access to one's prescriptions is dangerous. If something awful had happened I would imagine that they could have been held responsible. I seriously can't figure out what her excuse could possibly be for not being more helpful. It isn't that time consuming to check in a patients records to see what it says about prescriptions. And, even if the doctor wasn't available at that time, there would certainly be a nurse there that she could have quickly consulted with about determining the best way to handle the situation or to find out if, in this case, it would have been appropriate to interrupt the doctor. Receptionists should not be making medical decisions about patients, which is exactly what she did by denying your son access to his medicine.