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So, I wrote to BG and said that I had been shopping there since like 1980 and this was the first time I had ever been treated like that and that was a shame because I sort of grew up in that store, etc. I clearly indicated I was not seeking anything in the way of compensation for the rudeness - I just wanted them to know. Well, the manager sent me a handwritten page long note about how people like me who go there everytime I am in NYC are their bread and butter customers and that she was implementing these new steps so that no one is ignored again. She also thanked me for taking the time out to let her know of the problems and, under protest, sent me two coupons for a free lunch in their fab cafe. She made a point to say this was not a compensation, but advertisement, which was punctuated by a smiley face. So, sugar draws more than salt I guess. |
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