What would you do?

[madformac]

Originally Posted by mylittledemon

Justin,

So I contacted a lawyer who offered to write a letter for free...short of filing an actual small claims suit.

But...yesterday at the end of the night...lo' and behold...Barry emailed me!!! After nearly 6 months with no contact. He totally took responsibility for the problem and apologized. He said if I could give Rick and he a 2nd chance, they'd build the best guitar for me...and I wouldnt be disappointed!

Coincidence?

I don't believe in them.. Somebody gave Barry or Rick a heads up on this, more than likely a Turner player on the boards...

Whatever the theory or reason its great news. I hope they sort it out finally. I've actually heard Barry is a nice guy and far more accomodating with customer service than his employer. Just make sure you document all correspondance. Calls, emails dates etc. Doesn't hurt to have a backup plan.

Fingers crossed you get your dream guitar!

Take care,

J.