Customer service

[gldstwmn]

Jesus, Mary and Joseph. Customer service just seems to be getting worse and worse. I've been on and off the phone with Cingular Wireless for a good part of the day. When I wasn't doing that, I was on the phone with other customer care people. It's always the same thing. Talk to a machine, sit on hold and eventually talk to a human being who then transfers you to someone else. Lather, rinse, repeat. The only time I got decent customer service today was when I talked to the IRS. The bad news from that conversation is that they are keeping my refund of $1200 for that year because I didn't file the return in time. So that money goes back to the US Treasury. End of rant.