finally, someones seen the light

[tuigirl]

Good...at last, the public pressure has done some good.....this report from AOL today
----------------------------------------------------------------------------------------
Powergen is switching its call centres away from India and back to the UK.

The move follows a number of complaints from customers, as well as a decision that it would be easier to manage and train staff in Britain.

The energy giant started using Indian call centres almost five years ago, but now all calls from this country will be answered at the company's five UK call centres in Bedford, Bolton, Leicester, Nottingham and Rayleigh in Essex.

Powergen managing director Nick Horler said: "Offshore call centres may have their place for certain industries.

"However, we believe that we can best achieve industry-leading customer service by operating solely in the UK.


"When customers contact us they need to be confident that their query will be fully resolved quickly.

"Although the cost of overseas outsourcing can be low, we're simply not prepared to achieve savings at the risk or expense of customer satisfaction.''
---------------------------------------------------------------------------------------
........Can I just also say, HOORAY for all those women in the UK who fought for and won their battle for the cancer drug Herceptin to be provided on the NHS (it's very sad for those who lost their lives in the meantime, but this is a wonderfull victory for all the rest)