DVD software Help

[WelshWitchPMD]

OK I purchased a DVD copy program a while back and forgot about it. Today I decided to install it. It installed OK but I have to register it. When I got to register it I needed to put in a License ID# and a password so I did.
It tells me that the registration info was rejected by the server. It tells me to call a phone # for help. Guess what? I can get through.

There is a box that says Proxy Server I don't know if I need to check it off or not. I am registering online and on my own PC.

Anybody have any idea?