Pre-Order Frustration with Warner Brothers

[PenguinHead]

All I wanted to do is purchase the vinyl album of 24 Karat Gold, along with the Deluxe bundle. Simple enough, right?

After several attempts, and several cancellation emails, I tried to order it on Amazon, which appears to just route it to Warner Brothers. Thus, I just received another cancellation notice. What the fu*k is going on?

At this point, I have no idea if I'm going to receive anything! I've never experienced this level of ineptness before. Of course, Warner Brothers, or Wiener Brothers, as I now refer to them, doesn't provide phone customer service. I just sent them an email, but have no confidence that I'll get any help from them. This really sucks! Not to mention it's no help to the marketing effort to sell her album.