Stolen Passwords and the fan club fiasco

[Gypsy-Rhiannon]

Someone has started a thread on Mick's board concerning stolne passwords during the first presale:

http://www.mickfleetwood.com/cgi-bin...num=1055508097

For those of you who are unable to access the board this is the post:

Yet again I have some concerns with the next pre-sale. I think Knight should reply though I expect to be ignored. For others on the board I am not posting this to start a war of words and I'm not attacking Jackie or Trinity.

Are the passwords going to be changed for the new presales on Monday?

Since we all know that the memberships have been compromised, why allow passwords to be stolen instead of inconveniencing your staff and taking the time to assure that this doesnt happen again?

I don't see that this has been addressed on these boards - if it has I'm sorry to repeat this stuff.


The Knight has chosen to respond to this:

Hi:

I wanted to respond to the issue being raised about ticket password security on the board. We have had less than 10 requests for changes to passwords to date. We haven’t experienced a major problem here, but understand there are those who are concerned. The statement that, "we all know that the memberships have been compromised . . ." is not true and not fair to the staff working hard to support members.

Since we’re coming to a close of the first leg presales soon, we’ll be changing all ticket passwords for the second leg and assigning random alphanumeric passwords to everyone for the second leg. (Note that the majority of members have randomly generated ticket passwords already and we’ll be changing those too, in the weeks to come.)

Meanwhile, if you are a Club member and feel your ticket password has been compromised, just send an email to [email protected] with the SUBJECT: CHANGE MEMBER TICKET PASSWORD. Include your name, user name and current ticket password in the body of the letter, please.)

We have staff working this weekend day and night. As long as your request is received by us by noon on Sunday (Los Angeles time) we’ll create a new password for you and email it to you before midnight Sunday.

The big problem with password access is still typing in a wrong password or typing in the right password with the wrong case. To get validated by the ticketing systems you have to type in your password EXACTLY as it appears in your letters from us. We have a log of letters and telephone calls and there are nearly 1,000 cases of incorrect password usage. In most of these cases the member begins by stating someone used up their password or that their password doesn’t work – but the situation has been resolved by using the correct upper and lower case password. We have only 3 logged cases of real password failure. These were system issues (Members had webTV or firewall issues and we either got them in to the presale or gave a credit.) We also have members who have purchased 17 or more tickets and can’t get more because there is a 20 ticket per leg limit. (If you already have 17 tickets and you try to get 4 more you’d be over the limit and get rejected.) If you’ve purchased 20 tickets for this leg you can’t get more with either your original or a new password as the new password will carry your prior purchases from this leg. Again – the second leg starts fresh and you can get up to 20 tickets at a max of four per show for that leg.

Hope this is helpful.

The Knight!