Post it
Whoever has The Knight's phone number, why won' t you post it? Phone numbers are public information, therefore you will not be breaking any laws. Furthermore, it seems to me that a bunch of people flooding his phone line might be more effective than continuing to post complaints here, as much as the venting on these boards may help you cope with the situation. If he spends a half hour with each person, he won't have time to do anything else.
Post the phone numbers and any e-mail addresses you may have, and let people go at it. It would be a kind of civil disobedience: when you want to right a wrong before which you feel powerless, only disruption may produce results.
Just a thought.
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