I looked the following seating chart (See the URL below) and Section 229 (I believe it may be "Club seating") is at the North end of the Ford Center looking towards the stage.
http://okfordcenter.com/seatingmaps/...oodMacMap.html
It's not really a bad section to sit in if you want to see the "stageshow" itself (Like the lighting effects) but you wouldn't be close enough to see the band members (You could/would need binoculars) clearly.
I dont know if I would tell them that you're connected to an agent to get another ticket. But I would call either of these numbers, Tickets.com call center-800-511-1552 or Ford Center Box Office-405-602-8700, And let them know that you didnt understand where you were seated at and wanted a floor seat instead of the section of seating that you ended up with. I just checked and floor seats are still available.
Brian J.