This is an article complaining about the Ticketmaster surcharge.
http://www.examiner.com/x-1348-Twin-...of-convenience
While many ticketing services charge such extra fees, no organization is as large as Ticketmaster or as notorious for markup costs. Take, for example, the recently announced Fleetwood Mac show at the Excel Energy Center scheduled for March 3rd. Mid-level tickets have a face value of $77.50. Not a cheap seat to begin with, but you'll be paying even more if purchasing through Ticketmaster. Convenience fees for that $77.50 ticket run $10.80, adding 14% to the original cost.