From what I read, the complaints are mostly about how bad ATT's Edge internet access is. But, if there is an open wifi near enough, it will switch to that. The only complaints about the product itself are:
1. The internal battery will need replacing in 2-3 years and it has to be sent to Apple for that.
2. The device cannot play flash items -- but it will play youtube stuff.
All in all, I will wait a year or more before getting one so the kinks can be worked out. But, I will have one one day.
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save the cheerleader - save the world
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