Quote:
Originally Posted by skcin
Shut up you.  For the record, my niece got the same one & hers is fine. That little bitch.
It's a really long email, I just skimmed it for now. But I believe the gist (jist?) was reset the player, reboot the system & reinstall the software. So, a do over. 
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that's their blanket solution lol...how you reset a player than won't turn on at all though

But hopefully that'll work - I mean mine was completely and totally frozen and a reset worked beautifully....
If you have more problems though - get another - they should not be this quirky from the get go...