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Originally Posted by DrummerDeanna
Oooh cell phone companies are the worst - I completely feel your pain. I went rounds and rounds with Verizon -and it was awful - they kept transfering me - but I'm pretty sure they were just hanging up on me  I kept getting disconnected - and well literally 1 hour later I was in tears due to frustration and anger...I HATE dealing with customer service issues. |
The worst one I had was Motorola. I took my cell phone to a service shop because of a relatively minor problem that I could have lived with and had the technician there said my phone had evidence of user damage, I would have left it alone. However, he sent it to Motorola to get it fixed. The idiots sent it back unfixed claiming damage. The tech sent it BACK to them saying it wasn't damaged and Motorola still refused to fix it, citing user damage.
I was on the phone with Motorola several times, talking to reps and supervisors and no one was budging. Finally, I ended up having my dad's partner (who technically owns all the phones since the account's under his name) send an affidavit that I did NOT abuse the phone and he had to get it notorised and we sent that whole package to Motorola. Finally, they sent me an identical version of the phone I sent them to replace the one I had before.
I was ready to contact the CEO, find out his home phone number, and call him every night at like 3 a.m. his time until I got what I wanted.