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Originally Posted by seeker007nmss
Here is a trick I have used several times when you get frustrated by phone companies Etc. After you been through the gauntlet, (Making sure you have meticulous notes and asking for everyone's name you came in contact with)and got no where, go to the companies main web site. Find the Board of directors page (Usually under investors area). Call the main number listed there (or sometimes under the jobs area) - NOT the customer service line or 800 number. Ask to speak with the VP of Public Realtions, or VP of operations. You will probally get their flunky, but explain your situation and say you have been everywhere they try to transfer you to. If they do transfer you, call RIGHT BACK and don't go away. (Remember to always remain calm and professional). They will solve it just to get rid of you. I did this a few times and the problems were solved immediately. They were more stunned by the fact I got to the higher ups. Don't be intimidated, what can they do? Fire you? Plus with the names on your list the Sh*T will run back down to them because their boss's,boss's,boss's boss had to deal with it! It really works! I recieved free car rentals, bills disappeared, ...etc
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This is good advice and very true. At my job, the CEO's assistant sits two offices over from me, and I hear her take calls like this all the time. She goes straight to the location's General Manager and always gets the issue resolved for the customer. They pay attention when the orders come from the top.