Oh yea... I bought a new car last week. Tried to contact my insurance agent to get that stuff going. Couldn't reach him. Called another agent who advised I keep my old car on my policy until the paperwork was complete with the new owner... a total of 3 days. Upon leaving DMV, I call insurance company 800 number to drop my old car from my policy. Almost a week later I get a statement saying in less than a week they'll be taking money out of my account for both cars. I call 800 number again, get someone from India who can hardly understand English... I'm being very patient while we go back and forth over what happened. Both cars are still on my policy. That's it. I guess someone forgot to click the Save Changes button. She tells me she can't help me and to contact my agent. So what good is a customer service number if they can't help you? I called my agent, it's now after hours, so I left a very long detailed and somewhat terse message about this mess. My agent better hope he can get this turned around before they take my money. I work for our state's insurance commissioner and won't hesitate a second to march up to the fourth floor and talk to someone in the consumer advocate's office. They live for this kind of sh*t. And I will complain to the head office of ALLSTATE as well. I've been a customer in good standing for many many years and have generally gotten good service from them, perhaps because of my job, I don't know... but this really sux!!
Feeling the pain of lousy customer service too...
Laura
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