I HAD SIMILAR BAD EXPERIENCES WITH FANFIRE.
I paid the premium for platinum tickets and although the seats were great, the service from fanfire was awful. Forget about getting any help from Shannon!! I found her to be useless and a liar. Rob at fanfire helped me out twice...call him. He finally got me my tourbooks after months of phone calls, e-mails and waiting for everyone else at fanfire. Thanks for posting the management info. I am going to write to them and tell them that fanfire should get some training in customer service!!!
Does anyone out there know of another way to get great seats when FM or it's solo members come to town?