I am definitely no friend of the fanclub, but it seems like the only part of this we can blame on them is that they entrusted Fanfire to handle the sale and distribution of the tickets.
First Fanfire kept saying they had not received the tickets from the venue. Early this week they said they finally HAD received them and that they would be overnighted. Finally, they explained that there was not enough time to send them out and guarantee that everyone would get them, so they returned them to the venue to become will-call.
Who knows what the heck is true, but it seems like this problem has been between the venue and Fanfire.
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