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Why don't you all call them? They have a 1-800 number and I have called several times and they have answered all my questions and helped me out.
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I've emailed them 3 times and all I get is the auto-reply bs email, including the list of things they've promised to all renewed fan club members. I've mailed the faq address and the webmaster address. I can't seem to locate an 800 number, you wanna share that info?