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Could you imagine how different it would be if they actually listened to and consulted their fan base on such matters?
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I respect your opinion, but.... Could you imagine how difficult it would be if they actually had to listen to and consult the fan base? I can.... nothing would get done because no-one would be able to agree on anything.
This message board clearly shows that everyone has an opinion which they will defend to the end. There is always going to be someone pissed off about something. You can't please all of the people all of the time.
I think having a connection to the fan base would be key - and for some reason I think they are tapped into it. Who knows maybe it could be more. But you can't ignore the net anymore, that's pretty evident.