I sent them an email yesterday via their support system. This is what they said in reply:
Quote:
Thank you for contacting ground(ctrl) support.
The only item being shipped to you is the ticket. Fan club pre-sale tickets generally ship 2-3 weeks before the event date. As soon as we receive the tickets for your event from the concert promoter, we ship them out that day. You will know that your tickets have shipped when you see the order status has changed to 'FULFILLED'.
The status of all orders can be viewed using this link:
http://www.mickfleetwoodofficial.com/account/orders
If for some reason you do not receive the tickets in time, a list of all ticket purchasers will be provided to the venue box office and they will be able to reissue new sets of tickets to the purchaser at the will call box office on the day of the event upon presentation of a photo ID and receipt. If you do not receive your tickets and it is 3 days before your event, please contact us so that we can notify the venue that you will be asking for reprints.
Have a great time at the concert!
Sincerely,
ground(ctrl) Support
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