You MUST get a transcript of what you say to them and what they reply with. Bring one of those mini tape recorders and put it in your pocket or something! 
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~Jen~
"If you f*ck with my people, I'm gonna get real f*cking angry!" (Stevie-1988)
If I'd have written a song on "Rumours"? How about "You want a what?", or "We should have had a Pre-Nup". (John McVie)
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