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#16
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I dont understand how come WB does not take the money right away like others do.I confused with the reasoning of it.
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Skip R........ Stevie fan forever and ever amen....... the Wildheart at Edge of Seventeen and the Gypsy..... My sweet Buttons .I love you. RIP 2009 to 08/24/2016 |
#17
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What is not reasonable is Warner Brothers' policy assuming customers don't have the funds, thus, instituting this ****ing abhorrent policy of pre-authorizing and immediately cancelling orders. WHF??? So if authorization takes place in some arbitrary way, am I going to now receive three orders because I made three attempts? What drives my blood pressure up is that I have no number to call, no human representative to consult. Warner Brothers is a an evil entity. They are my battle of the dragon. They suck! I will never deal with them again. I rather go through a third party. I think I need a heavy dose of Klonopin now.
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Life passes before me like an unknown circumstance Last edited by PenguinHead; 08-31-2014 at 03:00 AM.. |
#18
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I dont like their format of doing eCommerce .There should be rules and guidelines written for these companies.I think there is rules in each state with mail order and internet sales they supposed too comply by .Maybe somebody can chime in and fill us in on it. Speaking of building up my blood pressure I remember years ago that Ticketmaster was giving me BS and almost lost the shows.Nevermind loosing tickets too.I do have to give them credit on instant refunds if the shows is cancelled. That why I like the old way of going to the record shop or Walmart and purchasing the music in person .I was never of a fan dealing with money online but these days is way of things. I'm debating now if I should order another vinyl or wait and see if Best Buy have it in stock in October.I cant recall if Best Buy stocks vinyl in their stores.I know Best Buy will have a truck load of her CD's there.They had loads of her IYD DVD's after it was released. I hope you get to the bottom of this crap.
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Skip R........ Stevie fan forever and ever amen....... the Wildheart at Edge of Seventeen and the Gypsy..... My sweet Buttons .I love you. RIP 2009 to 08/24/2016 |
#19
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Many companies don't bill for preorders until they send merchandise, including Amazon. I've been frustrated with this, too, especially because I used my new laptop (which isn't hooked up to my printer yet) so couldn't print my order. After sending three messages to WB, I didn't get resolution so kept after them until they helped me access my account--which shows the pre-order. (I was at wit's end with all of this until they finally helped me get my password reissued so I could do this).
After my experience, my guess is that college interns may be assigned to handle these accounts (or they're outsourced off-shore). They don't seem to read the messages very carefully--and only respond to parts of them. I kept sending messages until I got the information I needed from them (and then discovered part of what they told me was wrong!!). My lesson: keep sending messages until they answer your questions and keep checking your WB account to ensure that your order is still there. I'm planning to check mine once a week until it's sent. Hope that helps! |
#20
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I used too work at fulfillment houses which one was did work for Amazon.They hire cheap temp help to process orders and even do the office work.Some workers are great and some have no brains and screw up peoples orders. Yes I agree .Keep on their rear until they ship it out.
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Skip R........ Stevie fan forever and ever amen....... the Wildheart at Edge of Seventeen and the Gypsy..... My sweet Buttons .I love you. RIP 2009 to 08/24/2016 |
#21
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I'm a little paranoid about this now because I've decided to move, and my lease is up prior to shipping. So now I have to change my shipping address long after the order has been placed, and if they use my billing address each time they authorize card, I will need to change that too (which I will probably wait on until this order ships, just to avoid issues).
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#22
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Michele |
#23
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Really sad to hear that about Amazon. I try to shop at brick and mortar stores as much as possible (mostly to preserve jobs in local communities) so use Amazon when necessary. Unfortunately, it's becoming harder to find many items in stores so we end up buying from them. It's disturbing to hear that they treat employees this way; hope the Court finds in employees' favor.
Hoursandhours: If you're moving, you probably have time to change your address through credit card company and WB before the SN releases are out. At least it looks fairly easy to update the profile on their website. It might be a good idea to have an electronic "paper trail" with emails through their customer service staff (whoever it is). Does anyone know how they ship (is it USPS, UPS, or FedEx)? If it's USPS, it might be possible to put your mail on vacation hold (if the release dates are during the same timeframe). Wow--who knew it would be so complicated just to order an album or CD??? |
#24
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Wow.I hope they will get payed.They were there on time on the property .The places I've worked at were private .One was a vender and fulfilled orders for Amazon and Target online and a couple other top name stores. the other did fulfillment for PCH Publishers Clearing House .PCH had their day in court over with they done to their customers .Its nothing new with big corporate playing games with their customers and their employees. Walmart is another whole topic. Yes . To come think about it .The company I worked at that did the PCH fulfillment had security at the doors .Some days it took some time getting into the building.Also as I remember that we shipped out WB CD's and VHS movies to PCH customers.
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Skip R........ Stevie fan forever and ever amen....... the Wildheart at Edge of Seventeen and the Gypsy..... My sweet Buttons .I love you. RIP 2009 to 08/24/2016 |
#25
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Warner Brothers are not my friends.
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Life passes before me like an unknown circumstance Last edited by PenguinHead; 09-02-2014 at 12:01 AM.. |
#26
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I hope everything gets straightened out for you PenguinHead!
I never dealt with WB online before but I'd be super pissed too if that happened to me. Unfortunately (or fortunately?) I can't afford the bundle at the moment so I have to wait and buy the CD later. Quote:
The whole cancel, un-cancel, cancel bit is pretty idiotic! And the lack of good customer service is appalling! Last edited by Nickingham; 09-02-2014 at 06:52 AM.. |
#27
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I got a confirmation of my address change and an updated shipment receipt from Warner Brothers today, less than 24 hours from my original email. Just thought I'd put that out there for balance in the reviews of their handling of stuff. This was the smoothest possible transition of the order I could have hoped for.
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#28
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This is so ludicrous and beyond my comprehension in why they are F^&%%^%^ around with peoples orders. Apparently they dont want to do business and make good money . Personally .I'm not a fan of big corporate operations.This goes for Cable,Phone, Corp Radio station ownerships and so on.
__________________
Skip R........ Stevie fan forever and ever amen....... the Wildheart at Edge of Seventeen and the Gypsy..... My sweet Buttons .I love you. RIP 2009 to 08/24/2016 |
#29
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__________________
Life passes before me like an unknown circumstance |
#30
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__________________
Life passes before me like an unknown circumstance |
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