Yesterday I tried to talk to an actual human being at Ticketmaster who could help me, but I kept getting stuck back in an automated loop -- even after saying "I do NOT want to go to the automated system!" Today the customer service lines are busy, and it was going to be 20 minutes before I could speak to a person.
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If you're on the short side you might lean more towards considering different tickets.
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I'm 5'2" on a good day, so I always have trouble seeing anyway. But I don't mind people standing up and dancing around, etc. -- I want them to have a good time! The last time I saw Stevie at this venue (Walnut Creek Amphitheatre), the people around me kept giving me the evil eye because I was standing up. I do mind Ticketbastard not telling me that these seats were limited view, so I'm going to keep trying to either a) get my money back or b) get reassurance from the venue that my view is not limited.