Pre-Order Frustration with Warner Brothers
All I wanted to do is purchase the vinyl album of 24 Karat Gold, along with the Deluxe bundle. Simple enough, right?
After several attempts, and several cancellation emails, I tried to order it on Amazon, which appears to just route it to Warner Brothers. Thus, I just received another cancellation notice. What the fu*k is going on? At this point, I have no idea if I'm going to receive anything! I've never experienced this level of ineptness before. Of course, Warner Brothers, or Wiener Brothers, as I now refer to them, doesn't provide phone customer service. I just sent them an email, but have no confidence that I'll get any help from them. This really sucks! Not to mention it's no help to the marketing effort to sell her album. |
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Music Direct has the vinyl, too. http://www.musicdirect.com/p-244948-...vault-2lp.aspx |
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The answer is simple - make sure you have the money in the bank.
Or use PayPal, where you will know FOR SURE that the money has been transferred just the one and only time. |
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i ordered from the US site. paid with regular credit card deets ... via visa guess it depends on your bank |
You are richer...
I tried to purchase all of the deluxe bs the first day and was unable to do so and blocked and whatever. Then it dawned on me that I fell in love with a voice. I pre-purchased from iTunes and I live in peace knowing that I will hear the voice I love and the rest of my money is in my bank account.
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Money is not an issue for me; my bank account is healthy! I'm just worried; I want confirmation that I'm going to receive what I ordered. I hope to get a response to my email. Otherwise I will hound them as much as I can. This bull**** is just unacceptable. I never had to deal with a re-authorization process.
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They keep debiting and crediting my checking account and it's really annoying. Just take the money out. Hard to keep track of your balance when you have to remember to keep over 70 bucks in there. Yeah, I'm a down to a dollar kind of bank person. :shrug:
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That should have been my experience.I have no f*cking idea the status of my order. This is such bull****. |
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just stating an experience my bank is VERY on the ball with my transactions but i shop so much online that they don't worry about me too much anymore i would second the paypal option. but i don't remember having that option when checking out at WB. you can link your credit or savings account or just regularly keep $$ in the paypal account and you'd have no probs :nod: you will get your order. think positive please. :xoxo: |
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I can understand the frustration BS with WBM .Atlease they should let the costumers know whats going on with their orders.
I worked at a couple of fulfillment centers over the years that done fulfillment work for big name companies and there were alot of screw ups on orders with office typo errors.I would not put it past WBM with those problems. They waited to last minute to strike my CC the day they shipped my IYD DVD package. My CC want through the process fine the day I ordered the IYD DVD and 24K Gold album. I check my transactions last week as I payed up my CC bill and there was no charges of the $105 and change for Stevie's new 24K Gold album which was purchased before my CC closing date. I dont understand their way of conducting sales there.Nevermind holding on to my CC numbers for that length of time . I rather go back the old way like when the music arrives at the record shop instead of this internet and mail order routine. |
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